Returns & Exchanges

At Bob, we want you to love your beauty routine, which is why we offer a 30-day window for returns or exchanges on all products. If a formula doesn't suit your skin, simply reach out to us for a hassle-free resolution.

1

Initiate Your Request

Visit our online portal or contact our support team with your order number to request a return authorization.

2

Pack Your Items

Carefully place the product in its original packaging, ensuring the cap is tightly sealed to prevent leaks during transit.

3

Ship It Back

Affix the prepaid shipping label provided by our team and drop your package off at any authorized carrier location.

4

Receive Your Refund

Once our quality team inspects the returned items, we will process your refund or store credit within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing