Frequently Asked Questions

Everything you need to know about your Bob beauty experience.

Are Bob products cruelty-free?

Yes, we are committed to ethical beauty. All Bob products are 100% cruelty-free and never tested on animals.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout.

What is your return policy?

We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin type, you can return it for a full refund or exchange.

How can I track my order?

Once your order ships, you will receive an email with a tracking link to monitor your package's journey to your door.

Do you offer international shipping?

Currently, Bob ships to the US, Canada, and the UK. We are working on expanding our global reach very soon.

Are your ingredients safe for sensitive skin?

Most of our formulas are dermatologist-tested and designed for all skin types. We recommend checking the full ingredient list on each product page if you have specific allergies.